Vistanet, a trusted provider of business VoIP and communication solutions, today announced the rollout of two new platform enhancements designed for customer-facing teams and growing businesses: built-in AI-powered call transcription with sentiment analysis and a new fully managed custom voice recording service. Together, these features help organizations communicate more clearly, operate more efficiently, and present a more professional brand experience. 

Native AI Call Transcription with Sentiment Analysis 

Vistanet’s platform now includes AI-driven call transcription enabled directly within the system—no third-party software or integrations required. The feature automatically converts conversations into searchable text and analyzes caller sentiment, allowing businesses to better understand tone, intent, and interaction outcomes. 

This functionality gives teams greater visibility into customer interactions, supports training and quality assurance, and helps organizations identify patterns, opportunities, and service trends without adding operational complexity. 

“Businesses rely on phone conversations for some of their most important customer interactions,” said Andrea Robel, President and CEO of Vistanet. “By adding AI transcription and sentiment analysis directly into our platform, we’re giving customers clearer insight without extra software, integrations, or learning curves.” 

In addition to new AI capabilities, Vistanet has partnered with VoiceJungle, a professional voice-over talent agency, to provide custom phone greetings and recordings as a fully managed service. 

Through Vistanet, customers gain access to professional voice talent without needing to manage scripts, audio formatting, or technical setup. Vistanet guides clients through the entire process—from selecting the right voice and tone to properly configuring recordings within their phone system. 

“Our customers want their phone systems to sound as professional as the service they deliver,” Robel added. “This partnership removes the friction. We handle the details, so businesses get polished, on-brand results without the hassle.” 

These new offerings reflect Vistanet’s continued focus on practical innovation—introducing powerful communication tools while keeping systems simple to use and fully supported. Both features are available as part of the company’s ongoing platform enhancements, reinforcing Vistanet's commitment to reliable communications, thoughtful technology adoption, and responsive customer support.