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WNC Business

Pro-Tips: Workforce Development & Human Resources

Oct 20, 2026 08:19AM ● By Drew Pollick, Founder & CEO of Craft HR Solutions
Business owners know that sales are what fuel a business but often underestimate the impact people have on consistent, lasting success.

A strong sales pipeline generates revenue and creates momentum, but sustainable growth depends on having the right people in the right roles. When you hire individuals who align with your company’s values, possess the necessary skills and experiences, and are committed to your mission, they become the foundation that drives long-term performance.

Holding onto the wrong person or making the wrong hire costs far more than a missed sales opportunity. Too often, leaders rush to fill a role and impatience leads to poor fit hires. The same is true of leaders unwilling to coach or replace talent that is underperforming or toxic to the company’s culture. Failing to coach or replace poor performers leads to unhealthy cultures and diminished business performance. The best fit new hire and the right employee improve productivity, build customer loyalty, and help your business adapt and grow.

Sales may make a business successful. The right people make it consistent and sustainable.

Business owners who invest in thoughtful hiring, strong onboarding, and intentional people practices that strengthen team culture position themselves to scale with confidence. Revenue opens the door, but your team is what keeps the business moving forward.