Shook brings more than 30 years of credit union experience to the role, having dedicated her entire professional career to Mountain Credit Union since joining the organization in July 1993 as a Member Service Representative. Over the course of her tenure, she has served in a wide range of leadership positions, including Loan Officer, Branch Manager, Compliance Officer, Vice President of Risk Management and Operations, and Executive Vice President. Most recently, she worked closely with senior leadership and the Board of Directors on strategic initiatives, organizational leadership, and operational excellence. 

“Suzie’s career at Mountain Credit Union reflects the strength of our organization and the opportunities that exist within it,” said Joey Webb, Chairman of the Board of Directors. “Her experience, leadership, and commitment to our members and communities make her the right person to lead Mountain Credit Union into the future.” 

Throughout her leadership journey, Shook has played a pivotal role in strengthening Mountain Credit Union’s compliance, fraud prevention, risk management, and operational programs. She built and led the organization’s compliance team, developed policies and procedures, implemented monitoring and reporting systems, and worked extensively with the Board on regulatory compliance and Bank Secrecy Act oversight. 

Shook holds several industry certifications, including Certified Credit Union Executive (CCUE), Credit Union Compliance Expert (CUCE), and Bank Secrecy Act Compliance Specialist (BSACS). She is also a graduate of the Southeastern Regional Credit Union School at the University of Georgia.