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What is the Taxpayer Advocate Service, and How Can It Help You?

Sep 12, 2022 01:14PM ● By Kégan English

If you are like most people, you probably dread dealing with the IRS. It can be confusing and intimidating, especially if you owe money. Luckily there is a program available to help if you are experiencing challenges working with the IRS. The Taxpayer Advocate Service (TAS) is a program designed to help taxpayers resolve their tax issues. 

What is the Taxpayer Advocate Service (TAS)?

The TAS is an independent organization within the IRS that protects taxpayer rights and helps taxpayers resolve their tax problems. Currently, they claim to help over 200,000 people each year. The TAS can help if you or your business are experiencing financial hardship or if your tax issue is causing undue stress. They will work with you to find a resolution that is fair and equitable. This organization will assign a tax professional to work with you, learn the details of your account, research tax laws, defend on your behalf, and submit proper documentation to resolve your issues - all at no cost to you..

How Can TAS Help Me?

First and foremost, you should always try to resolve your tax issues yourself directly with the IRS. If you have tried and have not been successful in resolving your problems directly with the IRS, are having tax issues which are causing financial difficulty, or are facing the threat of immediate adverse action by the IRS, the TAS may be able to help you. Some examples of these situations are when:

  • The IRS is not helping you in a timely manner or not responding at all. (This may be the case when the IRS is very overwhelmed).
  • You are working with multiple divisions of the IRS and need help with effective communication.
  • You’re facing a time-sensitive financial hardship due to your tax situation.
  • You believe your situation is not being recognized by the IRS.
  • You believe you are not receiving fair treatment.
  • There is an IRS system issue.

How do I Contact the TAS?

The best way to contact the TAS is by following the instructions on their website at or by calling (877) 777-4778 if you have NOT previously opened a case with TAS. If you have already opened a previous case, contact your local state TAS office.

To start this process smoothly, it’s helpful to gather some necessary information including:

  • Your legal name, address, and social security number.
  • The type of tax return issue.
  • What offices you have contacted at the IRS and how long you have been trying to resolve the issue.
  • A description of how this issue is causing you hardship.

In conclusion, the Taxpayer Advocate Service is a free service provided by the IRS in order to help taxpayers who are experiencing difficulties with their taxes. If you are having difficulties with your taxes and have already tried working directly with the IRS to no avail, the TAS might jus be the best thing to happen to you this tax season.

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